Refund Policy

This Refund and Cancellation Policy ("Policy") is applicable to all users, customers, and visitors ("User", "you", or "your") accessing or utilizing the financial services provided by Apni Zaroorat ("Company", "Platform", "we", "us", or "our"). By registering on our Platform or applying for any financial products (including but not limited to Personal Loans and Insurance), you unconditionally agree to the terms laid out in this Policy.

Apni Zaroorat operates strictly as a digital aggregator and technology bridge (DSA/LSP).

• Zero Platform Fees: We do not charge any upfront application fees, processing charges, or consultation fees from our users for applying for loans or credit products.
• Direct Partner Deductions: If a lending Partner (Bank/NBFC) approves your loan, they may deduct their respective processing fees, GST, or stamping charges directly from your sanctioned loan amount before disbursal. Apni Zaroorat has no jurisdiction, control, or liability over these third-party deductions.

• Non-Applicability: Since Apni Zaroorat does not collect any monetary payments directly from users for loan applications, the provision for a refund or cancellation of payments does not apply to our Platform.
• Post-Disbursal Cancellations: If a user wishes to cancel a loan after the amount has been disbursed to their bank account, they must contact the respective lending Bank/NBFC directly. The cancellation will be governed entirely by the lender's internal pre-closure or cancellation policies.

When users apply for insurance policies via our Platform, all premium payments are processed securely and routed directly to the authorized IRDAI-registered Insurance Companies.

• Free-Look Period: In accordance with the Insurance Regulatory and Development Authority of India (IRDAI) guidelines, all life and health insurance policies come with a standard "Free-Look Period" (typically 15 to 30 days from the date of receipt of the policy document).
• Initiating a Cancellation: If you disagree with the terms of your policy, you have the right to cancel it within this Free-Look Period. You must initiate this cancellation request directly with the respective Insurance Company.
• Refund Processing: Upon successful cancellation within the stipulated time, the Insurance Company will process your refund (subject to deductions for stamp duty, medical tests, or proportionate risk premium). Apni Zaroorat assumes no responsibility for the timeline, processing, or rejection of such insurance refunds.

In the rare event that Apni Zaroorat integrates a payment gateway in the future for value-added services (e.g., premium credit reports) and a technical error occurs:

• If a duplicate payment or double debit is processed due to server timeouts or API failures, the user must notify our support team within 48 hours.
• Upon verification with our payment gateway partner, any valid duplicate transaction will be refunded to the original payment source within 7 to 10 business days.

In the event of a dispute or a chargeback raised by a user with their bank or credit card issuer regarding any transaction linked to our Platform, Apni Zaroorat reserves the right to suspend the user's account pending a complete investigation. We will share all necessary logs, API hits, and application records with the financial institution to resolve the chargeback fairly.

Apni Zaroorat reserves the absolute right to modify, amend, or update this Refund and Cancellation Policy at any time without prior individual notice. Users are encouraged to review this page periodically to stay informed of our current practices.

For any clarifications or disputes related to cancellations and refunds, please reach out to our dedicated support mechanism:

• Email: support@apnizaroorat.com
• Grievance Officer: grievance@apnizaroorat.com
• Registered Address: 937, Subhash Chowk, Jaipur, Rajasthan 302002.